Privacy Policy
We take your privacy very seriously and treat all your personal information as confidential.
Information About Us
For the purpose of the Data Protection Act 1998 (the “Act”), the data controller is SPVS Limited (we, our, us). We are registered in England and Wales under company number 09235623. Our registered office is at Unit 19a, Hatton Country World, Hatton, Warwick CV35 8XA
Your Information
We will only use information about you in accordance with this Privacy Policy. By using our site, you consent to such processing.
Information Collected
When setting up an account, you will be asked to provide us with your name, billing address and delivery address details, your email address and a telephone number.
We will also require your credit/debit card details, when you are placing an order. This information is NOT stored on our systems in any format.
We may obtain information about your usage of our site to help us develop and improve it further.
What Do We Use Your Information For?
We use your information for the following purposes:
- To serve website content to you
- To handle bookings, process payments and refunds and provide statements
- To communicate with you about your bookings
- To update our records and generally maintain your account with us
- If you contact us, we may keep a record of that correspondence and your contact details
- For our statistical or survey purposes to improve our site and our services to you.
- To prevent or detect fraud or abuses of our site and enable third parties to carry out technical, logistical or other functions on our behalf
- To contact you by email, post, or telephone, to ask you for feedback and comments on our services
Disclosure of Your Information
We will not disclose your information to any third party.
We may disclose your personal information to carefully selected service providers and agents who operate elements of our web site service and process data on our behalf. These may include businesses who provide technology services such as hosting for our servers and email distribution.
Where such disclosures are made, this will be under contractual arrangements with us and carried out in accordance with the requirements of the Act.
We may also use aggregate information and statistics for the purposes of monitoring website usage in order to help us develop the website and our services and may provide such aggregate information to third parties. These statistics will not include information that can be used to identify any individual.
In assessing your request for goods or services, we may use your information for the purposes of the prevention and detection of fraud.
We do not hold your credit card details. Financial transactions take place directly and securely with our payment handling provider.
Direct Marketing
Protecting Your Information
We have appropriate security measures in place in our physical facilities to protect against the loss, misuse or alteration of information that we have collected from you via our site.
Access to Information
The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you. You can exercise this right at any time by contacting us via our published contact details.
Cookies
A cookie is a small piece of information sent by a web server to a web browser, which enables the server to collect information from the browser. We use cookies to keep track of your current shopping session, to personalise your experience and to store items in your shopping bag.
Most browsers allow you to turn off cookies. If you want to know how to do this please look at the help menu on your browser. However, if you do not accept cookies your user experience on our site may be affected and you will be unable to purchase products from our site.
Third Party Services
We do not make available through our site any services provided by third parties.
Changes to Our Privacy Policy
Any changes we may make to our privacy policy in the future will be posted on this page.
Contact
If you have any questions, comments or requests regarding this Privacy Policy, we will be happy to answer them for you via our published contact details.
