Power to your people at Congress 2024

Congress News

Good feedback, bad feedback – all client feedback can have a positive effect.

Join Jamie Crittall at Congress 2024, 25th – 27th January, Hilton Birmingham Metropole, and learn how to put the power into your people and populate positivity.

The veterinary world is full of unsung practice heroes who consistently go the extra mile. It’s a huge part of why people love and consistently rate their vets so highly. But practices and practice heroes aren’t always recognised as much as they should be, which can be a real drain on mental health.

Sponsored by Virtual Recall, a Bronze sponsor at Congress 24, Jamie Crittall has something for your whole practice team; receptionists, managers, vets, nurses and every practice owner.  He will lead you through smart and robust ways of generating client feedback and reviews.  The positive effects of this feedback can be incorporated into everyday practice life and your practice heroes can then earn the reputation that they deserve.


Joining Jamie on Thursday’s Self Development stream we also have:

  • Resilience in Life and Leadership
  • Powerful presentations: Unlocking the power of story telling Toby Trimble, Trimble Group
  • Personal and professional improvement: Become more T with your CPD – Charlotte French, Improve International
  • Learning in the flow of work Jennifer Ayers, RCVS Academy
  • Time management for the time poor: Small things make big differencesCarolyne Crowe, VDS Training

For full programme details click here.

So why not join us and bring the whole practice team to SPVS Congress 2024 at the Hilton Birmingham Metropole, Thursday 25th to Saturday 27th January 2024.  For 3 days of non-clinical lectures, interactive workshops, fun packed social programme, innovative exhibition and much more.

Tickets from £375 for the full 3 days and from £210 for 1 day. Take a look at all our great ticket deals including up to 20% off group bookings of 3 or more. 

We are delighted to have Elanco and PetsApp as Platinum Sponsors and VBJ as Media Partners for Congress 2024.