How to train your team to love their jobs
Helen Silver-MacMahon RVN, VetLed

Helen is an RCVS Knowledge Champion for her role in the sustained training and use of a surgical safety checklist within the small animal theatre at the former Animal Health Trust.

In 2018, Helen began an MSc in Patient Safety and Clinical Human Factors at the University of Edinburgh. The programme supports healthcare professionals in using evidence-based tools and techniques to improve the reliability and safety of healthcare systems.

It includes how good teamwork influences patient outcomes, key concepts around learning from adverse events and teaching safety, understanding the speciality of clinical human factors, as well as the concept of implementing, observing and measuring change, monitoring for safety, and it focusses on quality improvement research and methodologies.

Helen has been a Veterinary Nurse for 21 years, after qualifying in 2000 she went on to gain the Diploma in Advanced Veterinary Nursing (surgical) in 2005. Helen also holds a certificate in emergency and critical care and a certificate in small animal nutrition. Helen enjoys coaching, lecturing and mentoring and has published several articles. Helen also has extensive referral surgical nursing experience.

Session Synopses

Incivility in the workplace- what would you do? Stand and fight, turn and run or ignore it?  Turn and run or ignore it, every time!? Am I right?  Feeling vulnerable, alone, useless, sad, tired, and like there’s no way out, It’s so much easier to turn and run  or ignore incivility or poor culture in the workplace rather than address it, but maybe it’s time to change our stance, find the courage to speak up and stay and fight for once!  By creating a culture where any member of the practice team, regardless of job title or pay grade, feels empowered to speak up when they have concerns and stand up to poor or bullying behaviours, knowing they will be heard, a happier, healthy and safer team will emerge and patient outcomes are guaranteed to improve.

Helen is an RVN who is currently studying for a Masters in Patient Safety and Clinical Human Factors at Edinburgh University. Through developing an understanding of the impact  behaviour has on clinical outcomes and patient safety in a human health setting she is able to investigate how these can be applied in veterinary practice.

In this session, Helen will share case study examples and evidence to explore the role that every team member has in embedding a safe and just culture in vet practice, whether they are receptionist, nurse, new grad, practice owner or manager. She will look at how to set goals, make changes and measure the effect of those changes.