Driving Performance Through Feedback
Andrew Kitton, AFK Training

Andrew is an experienced Training and Development Consultant.  He is a knowledgeable and inspirational trainer, who creates a challenging and fun environment in the training room.

Andrew has been involved in Learning and Development since 1992 and specialises in soft skills and behavioural training.  He has designed and delivered programmes across Leadership, Management, Personal Development, Presenting and Sales.

Andrew holds a BSc Hons in Accounting and Business Economics.  He is professionally qualified as a trainer (Chartered Institute of Personnel and Development) and has completed several financial services qualifications (CeMAP, FPC, AFPC, Chartered Institute of Financial Services).  He is also a qualified practitioner of the MBTI, DISC, Hogan, SDI and Emotions & Behaviours at Work.

Andrew lives with his wife (Diane) and children; 21-year-old Daniella and 18-year-old Sam.

Session Synopses

According to the Corporate Leadership Council’s research, the most effective action a manager can adopt to improve employee performance is effective informal feedback. In this session, training and development consultant, Andrew Kitton will share with you what effective informal feedback is. He will also show you how to give feedback in such a way that it motivates and develops your team. He will offer key tips on how using timely feedback can help you to:

  • Nip any underperformance issues in the bud
  • Give clarity on your expectations
  • Drive performance

This interactive session will not cover performance ratings or the appraisal process but will focus on the day-to-day interactions that you have with your team.