Congress Programme

Please note: All programme details are subject to change

The seating for the opening plenary, Big 6 Live and Streams A-C will be set up theatre-style. The Stream D workshops will be set up cabaret style, with 8-10 seats around a large table.

We would suggest that you bring a notepad and pen, or electronic device to make notes on. Certain sessions may include online polling, so a phone might also be useful.

DOWNLOADABLE TIMETABLE

Click here to download a digital version of our timetable, to help plan your Congress.

Please arrive by 9.45 for the opening plenary session, which will conclude at 11.00am.

President’s Welcome

Presented by:
Ryan Davis, SPVS President

Join Ryan as he kicks off Congress with a review of the SPVS year and highlights of what you can expect at Congress 2024. We’ll also be presenting the winners of the inaugural Veterinary Business Excellence Awards.

Opening Speaker

Presented by:
Dr Cath Bishop, Triple Olympian, Former British Diplomat, Leadership & Culture Coach

We’re delighted to have Cath open Congress, offering insights into how working smarter revolutionised her rowing career, and the importance of continued learning to achieve the marginal gains required to help you thrive in practice.

11:00

Coffee in the Exhibition

Supercharge Your Health Plans

11:30-12:25
Presented by:
Kate Higgins
Village Vets

Brought to you by

Synopsis

Kate will share her journey from designing the practice’s first health plan, through to its current iteration which includes unlimited consultations. She’ll explore the stumbling blocks and learnings along the way, what drove decisions to change, what has worked, and what hasn’t. Kate will also share data on how the health plan has benefited her practice bottom line and the ways her team work within practice. Kate will consider the benefits of having a health plan in your practice – for your team, your clients and your bottom line – and how to get your team on board with promoting your plan, as well as the potential benefits of including consults in your plan and whether being membership-only could be to your advantage.

Learning outcomes

  1. Explore the journey of designing and implementing a practice’s health plan, including benefits and challenges.
  2. Develop effective strategies to promote a health plan to the team and clients for increased engagement.
  3. Assess the advantages and disadvantages of unlimited consultations and a membership-only approach in a health plan, considering the impact on the practice’s success

Lunchtime

12:30-14:30
We will be offering 2 one-hour long options: ‘It’s Time to Thrive, Not Just Survive!’ with Dave Nicol, VetX International; and lunch in the exhibition.
Delegates will be asked to choose whether they would like lunch first and then Dave’s session, or vice versa.

Lunch in the Exhibition….or…

Plenary in Kings: ‘It’s Time to Thrive, Not Just Survive!’ with Dave Nicol, VetX International

There is no shortage of evidence that veterinarians the world over are struggling with their career. There is also no shortage of people with explanations as to why this is. Unsuitable university entry criteria, gender bias, corporatisation, poor leadership and millennial work ethic are the usual suspects. The unspoken story being told in the mind of many vets and business owners is that veterinary medicine is broken. But such pessimism and finger pointing will guarantee only more pain. Join Dave in this rousing session to understand what we can collectively do to re-engage and support our veterinary teams.
Learning outcomes
1. Understand six basic principles that can be applied to life in practice to boost happiness, wellbeing and performance
2. The ability to empower and energise your team to take control of their careers

Navigating Employment Law: Recent changes all employers need to know

14:30-15:25
Presented by:
Emma McGrath
Citation

Brought to you by

Synopsis

Citation’s Professional Support Solicitor, Emma McGrath, will take you through all the recent Employment Law changes and developments so you can be sure you’re up to date and compliant with the law.

Citation’s Professional Support Solicitor, Emma McGrath, will take you through all the recent Employment Law changes and developments so you can be sure you’re up to date and compliant with the law. Join Emma as she covers:

  • Flexible working requests
  • Holiday pay changes in legislation
  • Carers leave regulations
  • Neonatal care
  • Paternity
  • Protection from Redundancy

Learning outcomes

  1. A review of all the recent developments in Employment Law
  2. How these will affect your business
  3. What you need to do to remain compliant
15:30

Coffee in the Exhibition

16:00-17:30
We ask that you stay in this stream for the duration of the 16:00-17:30 session.
There will be the opportunity for questions to all speakers at the end.

The legal implications of smarter working at your practice

16:05-16:25
Presented by:
Stephenie Malone
Harrison Clark Rickerbys

Synopsis

An interactive and engaging session to understand the importance, and requirements, of strategic forward planning when embarking on SMARTER projects in order to avoid any legal pitfalls. With the introduction and implementation of any ‘project’, such as creating effective multidisciplinary teams and resolving conflicts through to employee engagement, the legal structure of the management team and optimising Practice profitability, there will always be activities and outcomes which are intertwined and will impact upon each other. This session will guide delegates through the importance of strategic planning, identifying short, medium and longer term goals from business start up, to expansion and ultimate exit which contribute to a SMARTER workplace, understanding the legal attributes arising from the plan and gaining interpersonal skills to effectively implement the project aims and achieve a win: win outcome.

Learning outcomes

  1. Able to identify the different strands that need to be considered when developing a strategic practice management structure and HR plan and the legal risks and implications to the Practice
  2. Ability to review your own Practice’s policies and practices in line with the law and HR best practice
  3. Learn practical skills and techniques to effectively plan and implement a range of complex processes and changes to business structures.

Smarter Pricing: Setting Sustainable and Profitable Professional Fees

16:25-16:45
Presented by:
James Bigglestone

Synopsis

Setting sustainable and profitable professional fees for veterinary services is essential for achieving long-term financial stability while maintaining the highest standards of care for your patients. To develop a professional fee structure that is both competitive and financially sustainable, it is necessary to analyse current veterinary pricing models and management accounts. This will help in understanding the true value of providing veterinary services and the real costs involved.

All of your veterinary team needs to understand the true worth of their services, it is then far easier to communicate this effectively to clients with sensitivity and respect. This should be achieved by educating your teams about the real costs involved in running a veterinary practice.

By setting sustainable and profitable professional fees, veterinary practices can improve their financial performance while providing high-quality care to their patients. This can be a crucial step towards developing a successful veterinary business strategy that prioritizes both financial stability and patient care.

Learning outcomes

  1. Understand the value of 15 minutes of professional time
  2. Redressing the balance of fees from medicine sales to services offered
  3. Be happy to create a fair fee for your professional time, knowledge, skill and expertise

Making Prices Feel Smaller: 3 tips your team will thank you for

16:45-17:05
Presented by:
Rebecca Maher
InsideMinds Consulting

Synopsis

Do you wish you could make your prices feel less painful for clients but worry about also protecting your margins? Do you wish you could help your team have easier, smoother and quicker conversations about price?

The way that we view price is very subjective, and that means that if we apply ‘smart thinking’ to the way that we present price and ask for payment, we can make prices feel subjectively smaller and more comfortable. And here’s a spoiler: you don’t need to give away any discount at all. In this presentation Rebecca will draw from a field within behavioural science, consumer psychology, to outline how we perceive prices. You’ll learn why parting with money feels painful, and what you can do to reduce that pain without reducing the price. You’ll take away 3 easy-to-apply tips to help you work smarter.

Learning outcomes

  1. Understand how our brains perceive price
  2. Learn about the pain of paying principle
  3. Learn 3 practical tips to reduce the pain of price and make it feel smaller

The financial benefits of retaining a positive team

17:05-17:25
Presented by:
Mark Harwood
Hazlewoods

Synopsis

A positive team equals a more successful practice – that is alignment between the practice team and vision, increased productivity and better client service. But what can the financial benefits be? A greater chance the numbers in the business plan will be achieved; your practice consistently offering the best it can and successfully charging for it, providing more money to continually invest in the practice making it more attractive, thereby further helping to retain a positive team. That’s the theory, but it is backed up in practice time and time again, and in this session we shall explore what this can really mean in terms of financial benefits, with Mark’s usual enthusiasm together with some numbers to illustrate.

Learning outcomes

  1. What you can do to consistently retain a positive team
  2. What the financial benefits can be
  3. What the other benefits are
17:25-17:30

Q&A Session

17:30

Happy Hour in the Exhibition

19:00

Networking Event

11:00

Coffee in the Exhibition

Harnessing marginal gains for smarter working

11:30-12:25
Presented by:
Helen Silver-MacMahon
RCVS Knowledge

Synopsis

Within the busy veterinary practice the thought of making change can seem overwhelming. The marginal gains theory is concerned with small incremental changes, which, when added together, make a significant improvement. Building on Cath Bishop’s opening session, Helen will explore the application of marginal gains in the veterinary world. By focussing on how we can make small, consistent improvements in practice, change is not only possible but practical.

Learning outcomes

  1. How we can practically apply the concept of marginal gains theory in veterinary practice
  2. How the application of this theory can improve efficiency and patient safety
  3. How incremental changes can enhance the wellbeing of our team

Lunchtime

12:30-14:30
We will be offering 2 one-hour long options: ‘It’s Time to Thrive, Not Just Survive!’ with Dave Nicol, VetX International; and lunch in the exhibition.
Delegates will be asked to choose whether they would like lunch first and then Dave’s session, or vice versa.

Lunch in the Exhibition….or…

Plenary in Kings: ‘It’s Time to Thrive, Not Just Survive!’ with Dave Nicol, VetX International

There is no shortage of evidence that veterinarians the world over are struggling with their career. There is also no shortage of people with explanations as to why this is. Unsuitable university entry criteria, gender bias, corporatisation, poor leadership and millennial work ethic are the usual suspects. The unspoken story being told in the mind of many vets and business owners is that veterinary medicine is broken. But such pessimism and finger pointing will guarantee only more pain. Join Dave in this rousing session to understand what we can collectively do to re-engage and support our veterinary teams.
Learning outcomes
1. Understand six basic principles that can be applied to life in practice to boost happiness, wellbeing and performance
2. The ability to empower and energise your team to take control of their careers

Enhancing Operational Efficiencies at your Veterinary Practice

14:30-15:25
Jack Peploe
Veterinary IT Services

Brought to you by

Synopsis

In today’s competitive veterinary landscape, optimizing operational efficiencies is paramount to delivering exceptional patient care and achieving sustainable growth. Join Jack and explore what innovative technologies are available and how to fully utilise them to streamline workflows, enhance client experiences, and improve overall practice performance. Don’t miss this opportunity to unleash operational excellence at your veterinary practice.

Learning outcomes

  1. Understand how technology can enhance the clinical and client experience.
  2. Identify common barriers and challenges that impede efficiency in clinical and administrative workflows.
  3. Explore integrations and digital tools to automate the mundane.
15:30

Coffee in the Exhibition

16:00-17:30
We ask that you stay in this stream for the duration of the 16:00-17:30 session.
There will be the opportunity for questions to all speakers at the end.

Talent retention: Not such a dark art after all!

16:05-16:25
Presented by:
Sarah Schofield
Sarah Schofield Coaching

Synopsis

Many veterinary professionals are struggling in practice and have found three solutions – move to another practice where they hope the grass is greener, cut their hours to cope or leave the profession altogether. Whichever they choose, it’s a blow to your practice particularly given the fierce recruitment market, so focusing on retaining your current team is a top priority. That’s “the why” covered and in this lecture, Sarah will explore “the what” and “the how”. She will cover the 7 key factors to consider and how to identify which ones you need to focus on most. After exploring practical examples of how others have approached these factors, both inside and outside the veterinary industry, you’ll be ready with ideas to put into action as soon as you get back to the practice.

Learning outcomes

  1. Understand the 7 key factors workplaces must consider to retain their talent
  2. Examples of how veterinary and other industries approach each factor
  3. How to figure out where you need to focus your efforts

Smarter Working: Supporting Clinical Team Members to Return to the Workforce

16:25-17:05
Presented by:
Malcolm Morley, BVA &
Lizzie Bewsey-Dyke, XLVets

Synopsis

Huge numbers of veterinary professionals take career breaks for a range of reasons including maternity and paternity leave, caring for relatives, travelling and diversifying into non-clinical work. Many subsequently re-enter clinical practice and many more wish to re-enter practice but do not feel supported to do so.

This joint session aims to provide a comprehensive understanding of the challenges and opportunities associated with re-entering the workforce after a career break, and the importance of supporting these individuals and appreciating the value they can bring to our teams.

Malcolm and Lizzie will lay out practical insights and actionable strategies for making the return to work successful from two perspectives: the employer’s viewpoint, emphasising the creation of a supportive work environment, and the employee’s perspective, focusing on personal experiences and effective strategies for a successful return.

Learning Outcomes:

  1. Understand who returners are and the specific challenges and needs they may face after a career break
  2. Provide insights into effective strategies to help those returning to work, and explore the business case for supporting return to work to build a resilient and high-performing veterinary team.
  3. Provide employees with the confidence to navigate their return to work through mentorship and a structured return-to-work programme

Menopause and the Veterinary Profession: Supporting your team

17:05-17:25
Presented by:
Liz Barton
VetCT

Brought to you by

Synopsis

In this session, Liz will provide an overview of the impact of Menopause and the Veterinary Profession based on the SPVS/Veterinary Woman report, along with a review of the Supporting Healthy Ageing at Work research outcomes at the University of Edinburgh and the suggested evidence-based workplace interventions. She will provide an overview of practical tools for individuals along woth how to best support team members impacted, and educate the rest of the team to exhibit allyship and combat ageism.

Learning outcomes

  1. Understand the impact of menopause on veterinary teams, individual performance and retention within the workplace
  2. Understand tools for the team to support individuals impacted, ally and combat ageism within the team, and increase career satisfaction and longevity
  3. Understand tools for individuals and how they can support mental and physical health of menopause – and by extension other hormonal or chronic health conditions
17:25-17:30

Q&A Session

17:30

Happy Hour in the Exhibition

19:00

Networking Event

11:00

Coffee in the Exhibition

Power To Your People: Earn the reputation you deserve

11:30-12:25
Presented by:
Jamie Crittall
Virtual Recall

Synopsis

The veterinary world is full of unsung practice heroes who consistently go the extra mile. It’s a huge part of why people love and consistently rate their vets so highly. But practices and practice heroes aren’t always recognised as much as they should be, which can be a real drain on mental health. With robust, smart ways of generating client feedback and reviews, you can incorporate their positive effects to everyday practice life.

Learning outcomes

  1. Good feedback, bad feedback – all client feedback can have a positive effect
  2. How putting the power into your people, populates positivity
  3. Working smarter, not harder to provide client feedback using smart tech

Lunchtime

12:30-14:30
We will be offering 2 one-hour long options: ‘It’s Time to Thrive, Not Just Survive!’ with Dave Nicol, VetX International; and lunch in the exhibition.
Delegates will be asked to choose whether they would like lunch first and then Dave’s session, or vice versa.

Lunch in the Exhibition….or…

Plenary in Kings: ‘It’s Time to Thrive, Not Just Survive!’ with Dave Nicol, VetX International

There is no shortage of evidence that veterinarians the world over are struggling with their career. There is also no shortage of people with explanations as to why this is. Unsuitable university entry criteria, gender bias, corporatisation, poor leadership and millennial work ethic are the usual suspects. The unspoken story being told in the mind of many vets and business owners is that veterinary medicine is broken. But such pessimism and finger pointing will guarantee only more pain. Join Dave in this rousing session to understand what we can collectively do to re-engage and support our veterinary teams.
Learning outcomes
1. Understand six basic principles that can be applied to life in practice to boost happiness, wellbeing and performance
2. The ability to empower and energise your team to take control of their careers

Surviving the Storm: Mastering Resilience in Life and Leadership

14:30-15:25
Presented by:
Tracey Morley-Jewkes

Brought to you by

Synopsis

Surviving the Storm: Mastering Resilience in Life and Leadership

Embark on a transformative journey that has the power to redefine your approach to life, leadership, and work. Leadership, whether at an individual, team, departmental, or business level, is undeniably challenging. The key to thriving in these roles lies in cultivating resilience—a skill that can be acquired. But what does resilience truly entail? How can you become proficient in navigating challenges with unwavering strength? And how does resilience pave the way for success in the unique demands of the veterinary industry?

Presenting “Surviving the Storm: Mastering Resilience in Life and Leadership” with Tracey Morley Jewkes—an International Management Consultant with over 20 years of senior leadership experience as a managing director, business coach, wellbeing coach, and business transformation expert. Join her as she unravels her Top 10 Strategies for Resilience, providing you with the control and tools needed to navigate through testing times.

Don’t miss this opportunity to weather life’s challenges with grace and fortitude. “Surviving the Storm” promises to equip you with invaluable insights and actionable tools to not only withstand the storm but to emerge stronger and more resilient than ever before.

Learning outcomes

  1. Gain a profound understanding of how resilience is an integral aspect of personal, team, and business leadership.
  2. Explore how resilience acts as a powerful antidote to stress, enhancing the overall enjoyment of life and work.
  3. Discover effective ways to instil resilience within your team and business.
  4. Acquire practical, proven strategies, and tips to foster resilience in various facets of life, leadership, and work.
15:30

Coffee in the Exhibition

16:00-17:30
We ask that you stay in this stream for the duration of the 16:00-17:30 session.
There will be the opportunity for questions to all speakers at the end.

Powerful Presentations: Unlocking the Power of Storytelling

16:05-16:25
Presented by:
Toby Trimble, Trimble Group

Synopsis

In this session, Toby unravels the essence of storytelling as the most formidable tool for presentations in business, leadership and education. We explore the fundamental concept of storytelling, its innate ability to capture attention, and the reasons behind its unrivalled power. We delve into the art of crafting compelling presentations, covering essential elements such as impactful introductions, strategies for grabbing and holding audience attention, and techniques for selecting memorable take-home messages.

Learning outcomes

  1. Understand the power of storytelling for engaging audiences and enhancing learning in veterinary leadership, business and education
  2. Learn storytelling techniques and know when to use them effectively
  3. Enhance veterinary presentation engagement by making the learning experience more captivating and immersive

Personal and Professional Improvement: Become more T with your CPD

16:25-16:45
Presented by:
Charlotte French
Improve International

Synopsis

Where will you be in your career this time next year or, for that matter, in five years? Key to flexibility within any profession is a commitment to lifelong learning, so how can you plan your CPD to prepare for uncertain times, changes within the industry and the wider economy, that the future may present? This lecture will explain the concept behind the T- shaped skillset, and how planning your CPD to develop this will bring benefits, both personally and professionally. It will also highlight the benefits to businesses of investing in CPD career pathways for their staff, making them more adaptable and resilient in this ever changing world!

Learning outcomes

  1. Examine the concept of T-shaped skills
  2. Consider how CPD planning and career pathways lead to development of T shaped skillsets
  3. Discover how the professional development of teams by veterinary businesses is key to recruitment and retention

Learning in the flow of work: Engaging with workplace learning every day to develop your career

16:45-17:05
Presented by:
Jennifer Ayers
RCVS Academy

Synopsis

It’s never been easier to develop your career through everyday activities. The workplace offers interactions, problem-solving, mentorship, innovations and continuous change that provide learning opportunities each day. Join us to explore more about how these can benefit you and your team.

Learning outcomes

  1. Discover what workplace learning is and why it works!
  2. Explore how this applies in your workplace and impacts your development
  3. Identify tools that support workplace learning and help you drive a workplace learning culture.

Time Management for the Time Poor: Small things make big differences

17:05-17:25
Presented by:
Carolyne Crowe
VDS Training

Synopsis

Whatever your role in practice time is your most precious and valuable resource and yet it can be the one thing that always seems to be out of our own control.

  • Feeling like it’s impossible to balance clinical & non-clinical demands?
  • Everyone wants a bit of you and you are feeling overly stretched
  • Constantly being interrupted and distracted from what you need to be doing?
  • Failing to get everything you need to get done in the time available?
  • Feel like you need to achieve more than you are?

These are just some of the typical challenges faced by those in veterinary practices regardless of your role and some of the areas we will cover in this session. Time management isn’t just about getting more done, its about feeling effective and efficient. The first step is identifying what you are currently doing that is working well, as well as, identifying those behaviours that hold you back

Learning outcomes

  1. Small things matter -how to focus on the small things that can make a big difference to you and your team
  2. Barrier management whilst remaining open & accessible to your team-setting, managing and meeting expectations-your own and others!
  3. Driven, productive achievers – what do they do differently?
17:25-17:30

Q&A Session

17:30

Happy Hour in the Exhibition

19:00

Networking Event

11:00

Coffee in the Exhibition

Improving Practice Culture? Be more VIKING!: Creating your team’s Covenant!

11:30-12:25
Presented by:
Debbie Robinson
Vetnetics

Synopsis

Bullying and incivility in veterinary care affects morale, retention, and ultimately patient outcomes. The problem is we don’t always know how to deal with this behaviour, especially when employees are clinically competent. Therefore, we often do what’s comfortable -we do nothing. As a result, the sector is haemorrhaging really great employees and harming the very patients it vowed to serve. We cannot afford to use silence as a strategy. We need to set behavioural expectations and hold our ourselves accountable for our conduct. The result is a shift from a disrespectful to a professional work culture. Simply, practice culture is expressed in the way that we talk to each other, the way that tasks are assigned and completed, the way that we treat each other.  Creating a team ‘covenant’ (a promise, a pledge a bond) or if you will a ‘Viking Code’, helps to keeps us on track and responsible for our attitudes and behaviours.

Learning outcomes

  1. Defining what our core values are and what they specifically mean to us in our day-to-day interactions
  2. Holding each other accountable to up-hold, unanimously agreed ‘Rules’ and the confidence to call each other out if not following or behaving as agreed
  3. Useful scripts to help deal with difficult conversations with colleagues who are being disrespectful, unprofessional, defensive etc

Lunchtime

12:30-14:30
We will be offering 2 one-hour long options: ‘It’s Time to Thrive, Not Just Survive!’ with Dave Nicol, VetX International; and lunch in the exhibition.
Delegates will be asked to choose whether they would like lunch first and then Dave’s session, or vice versa.

Lunch in the Exhibition….or…

Plenary in Kings: ‘It’s Time to Thrive, Not Just Survive!’ with Dave Nicol, VetX International

There is no shortage of evidence that veterinarians the world over are struggling with their career. There is also no shortage of people with explanations as to why this is. Unsuitable university entry criteria, gender bias, corporatisation, poor leadership and millennial work ethic are the usual suspects. The unspoken story being told in the mind of many vets and business owners is that veterinary medicine is broken. But such pessimism and finger pointing will guarantee only more pain. Join Dave in this rousing session to understand what we can collectively do to re-engage and support our veterinary teams.
Learning outcomes
1. Understand six basic principles that can be applied to life in practice to boost happiness, wellbeing and performance
2. The ability to empower and energise your team to take control of their careers

Flexible Working: Learnings from jigsaw practices

14:30-15:25
Presented by:
Silvia Janska & Sarah Armstrong
Flexee + Case Studies

Brought to you by

Synopsis

The ‘jigsaw practice’ model is increasingly becoming one of the most popular manifestations of workplace flexibility in UK veterinary practice.  With input from practices that have embraced this approach, this panel discussion event provides a chance to hear first-hand how a jigsaw practice can operate, the benefits it has to offer, and what it takes to implement the model successfully.  There will also be an opportunity to ask questions of the panellists and members of the Flexee team.

Learning outcomes

  1. Understanding of what is meant by a ‘jigsaw practice’ and an appreciation that it can come in a number of forms
  2. Appreciation of some of the pros & cons to a jigsaw practice, as viewed by fellow veterinarians and others in practice settings
  3. Understanding of the jigsaw model “in action” – what, how, why, benefits, drawbacks etc
  4. Appreciation that moving to the model probably requires some change, and what that takes
15:30

Coffee in the Exhibition

16:00-17:30
We ask that you stay in this stream for the duration of the 16:00-17:30 session.

Smarter Delegation

16:00-16:45
Presented by:
Fiona Nichol
VetPartners

Synopsis

In this practical and contextual session, we will delve into the key skills and structures required to work smarter through effective delegation. If we want to delegate effectively, to empower others and focus on our priorities, we need to provide our teams with clear boundaries – full autonomy versus directing. This session will ask to you to search within to identify your personal blockers, to enable you provide more successful leadership and the development of others. Therefore working smarter not harder!.

Learning outcomes

  1. Understand your personal barriers to delegation
  2. Learn simple and repeatable coaching techniques
  3. Identify your focus priorities in working smarter not harder

Coaching Techniques for Higher Performing Teams

16:45-17:30
Presented by:
Adam Rough
GLCM

Synopsis

This workshop will demonstrate key coaching techniques for managers and team-leaders. It will demonstrate how to assess individuals as potential leaders, set goals and mutually monitor progress.

Learning outcomes

  1. To understand how to spot potential in your team
  2. To understand how to develop a coaching plan
  3. To understand how to apply simple coaching techniques to your team members in order to enhance their skills and motivation
17:30

Happy Hour in the Exhibition

19:00

Networking Event

Elanco Business Breakfast: Persuading from the inside: 3 ways to apply psychology so you hear ‘yes’

08:00-08:50

Presented by
Rebecca Maher
InsideMinds Consulting

Brought to you by

Synopsis

Do you find it hard to guide colleagues to see things your way? Have you ever hit an obstacle when persuading a client to make the best decision for their pet? Regardless of your role in practice, being able to influence effectively and efficiently is an essential skill. Nevertheless, it can be really difficult to guide people to make the best choices or to agree to something, even when it seems obvious to us. In this presentation, Rebecca will draw from a field of behaviour science, consumer psychology, to outline the principles which underly effective persuasion. She will share 3 top tips to help you easily, effectively and ethically guide other people’s decisions, helping you work smarter by saving you time and reducing stress and frustration.

Learning outcomes

  1. Learn how we think, in particular the power of the subconscious
  2. Understand why rational argument is not your friend
  3. Learn 3 practical tips for being more persuasive
08:00

Coffee in the Exhibition

Thriving in Practice through Communication: Breaking barriers and building relationships

09:00-09:45
Presented by:
Rebecca Armstrong
Sparkle

Synopsis

The focus of the session from Rebecca is how communication is the lifeblood of healthy practice, when information can flow freely all parts of the organisational system are energised and oxygenated. Have you ever wondered why communicating with some people can feel really hard? No matter what we try, or how we approach it nothing seems to make it easier. The answer doesn’t lie in learning new models or approaches, it lies in developing an understanding of the heart of communication (and why it fails) rooted in the psychological barriers, blocks, and challenges that can exist in a relationship. Rebecca will consider how to make a real and lasting difference with an opportunity to reflect, learn and plan for change.

Learning outcomes

  1. To be able to clearly understand the psychological barriers to effective communication in practice
  2. To learn techniques and approaches to work with the barriers and create a platform for change
  3. To reflect this into your own working environment and make a plan for action

Feedback – the gift that keeps on giving!

09:50-10:35
Presented by:
Jacqui Skelly
Elanco

Brought to you by

Synopsis

We know the cliché that feedback is a gift, but at some point we’ve probably all received some that left us wondering if we could have the receipt instead! Praising good work may come naturally to many of us, but it can also be easily forgotten when we are snowed under with other things. Taking time to call out the things that need improvement is even harder, and we often fall into the trap of letting the little things slide until they reach a critical point. In this session Jacqui will explore ways to incorporate feedback more consistently and safely into our workplaces, and build confidence with tackling problems earlier. She’ll discuss the different roles and responsibilities that our team members have when it comes to giving and receiving feedback, and think about how we can get everyone on board with the process.

Learning outcomes

  1. Understand the value of effective feedback to our people and our businesses
  2. Clarify whose responsibility it should be in different situations, and how to time it right
  3. Come away with some tools and tips that can help ensure it’s delivered and received as constructively as possible
10:40

Coffee in the Exhibition

The 2IC Principle: Why should I have a substitute? (Won’t I lose my job?)

11:10-11:45
Presented by:
Cathie Gregg
GLCM

Synopsis

This lecture from ex-Army officer and Management Trainer, Cathie, explains the Second-in-Command (2IC) system developed by the military for every job-role and every function, and how it can be applied to any organisation to increase the motivation, capability and functioning of the team. The 2IC principle is key to coping with work surges, staff shortages or loss of key people and ensures the next generation of leaders at every level. Not only does it play a positive role in reducing turn-over, it leads to the assumption of responsibility at every level which is absolutely KEY in an industry that employs a large number young people, and is easy to implement!

Learning outcomes

  1. To understand the 2IC principle
  2. To understand the application and benefits of the system to your job-role
  3. To understand the application and benefits of the system to your practice

Becoming An Inspirational Veterinary Leader

11:50-12:25
Presented by:
Rachael Paul
Simply Veterinary Coaching

Synopsis

It’s time to be the change you want to see in the profession. It starts with you.
In this session, Rachael will look at the 5 key ingredients for inspirational leadership, and share some top tips on how you can get started mastering these areas today:
1) Time, Energy, and Flow
2) Identity, Values, and Authenticity
3) Structure, Focus, and Accountability
4) Self-Mastery and Self-Leadership
5) Recruitment

Learning outcomes

  1. Understand the Growth Journey of a Veterinary leader
  2. Understand my 7 maxims for inspirational leadership to apply, today
  3. Get a quick win to transform your success with recruitment

Lunchtime

12:30-14:30
We will be offering 2 one-hour long options: ‘Relationomics’ with Andy Edwards; and lunch in the exhibition.
Delegates will be asked to choose whether they would like lunch first and then Andy’s session, or vice versa.

Lunch in the Exhibition….or…

Plenary in Kings: ‘Relationomics’: When relationships are built, improved or even repaired, EVERYTHING improves

The real currency of business is not money – it’s relationships. Join Andy Edwards for this inspiring and motivational ‘Play Nicely Together’ session on using simple psychology to understand yourself and others, and the wonderful differences between us all. By identifying, understanding and appreciating the value in different personalities, you can adapt and connect to help you and your team become more happy, effective and efficient.

Learning outcomes

  1. Why we behave the way we do
  2. How people judge us – and what to do about it
  3. The common denominators of difference
  4. How to adapt and connect for better outcomes
14:30-15:45
We ask that you stay in this stream for the duration of the 14:35-15:45 session.
There will be the opportunity for questions to all speakers at the end.

How to Write a Brief: The single most valuable skill most veterinary practices never use

14:35-14:55
Presented by:
Andrew Rastall
Connected Vet

Synopsis

When you’re running a business grabbing the ‘low hanging fruit’ is a great idea, it’s also one of aims of SPVS new Thriving In Practice strategy. With that in mind this session focusses on a marketing skill that may also inform other areas of practice life. WRITING A BRIEF is a simple to learn process that will save almost everyone in your practice time, money or frustration. They are a great starting point for almost any project or process. Want a new bit of kit? Write yourself a brief. About to go into a development review? Clarify your approach with a quick written brief. Looking for someone to build you a website? A written brief is an essential starting point. You can write a useful brief in five minutes, and Andrew will teach you how to do that in just twenty.

Learning outcomes

  1. Why written briefs are so useful
  2. The individual elements you’d want to consider in every brief
  3. How to write a quick brief in just 5 minutes

To Continually Improve or Not Continually Improve

14:55-15:15
Presented by:
Howard Goatley
Village Vets

Synopsis

Is continuous improvement (CI) a buzz phrase? Should you be doing it? In this session, Howard will aim to convince you of it’s worth and inspire you to include it as part of your working process. He will take you through how he has successfully set up and maintained continuous improvement in his practice. He’ll also show how this process helps with moving things forward, increases team morale and autonomy, and can free up your time and headspace. Along with the positives, this session will also identify the pitfalls to avoid as well as some of the issues you may face along the way.

Learning outcomes

  1. How CI can be used successfully in practice
  2. The pitfalls to avoid when setting up and running CI
  3. How CI can benefit you and your team

Meeting Smart: How to create meetings with great outcomes

15:15-15:35
Presented by:
Adam Rough
GLCM

Synopsis

This session from ex-army officer, Adam, will discuss the common frictions within meetings and how to overcome them through effective planning and delivery, be it in person or online. From analysing a meeting agenda framework to managing participation, this lecture will draw upon lessons learnt on military operations and apply them to a veterinary setting. The ever-increasing time constraints within practice life requires meetings to be to the point yet sufficiently informative, so flexibility and time efficiency become of paramount importance.

Learning outcomes

  1. To understand the purpose of meetings as a communication tool
  2. To understand the key elements of organising and running a meeting
  3. To understand how to formulate and set an agenda
15:35-15:45

Q&A Session

15:45

Coffee in the Exhibition (Exhibition closes after break)

16:15-17:30

Closing Plenary: Big 6 Live: AI

19:00

Drinks Reception and President’s Party

08:00

Coffee in the Exhibition

The Theory of Constraints: Successfully Addressing Your Clinic’s Bottleneck

09:00-09:45
Presented by:
Thom Jenkins
PetsApp

Brought to you by

Synopsis

One issue at a time is easier to focus on and combat, than the overwhelming chaos of trying to search out each and every fault. Dr. Thom Jenkins breaks down the process of understanding why you can only ever have one bottleneck within your practice. Attendees will learn how to identify the single bottleneck that is causing success rates to be constrained within their clinic and then how to begin actively seeking ways in which to restructure the team to resolve the issue as efficiently and effectively as possible. That is until your next bottle neck emerges!

Learning outcomes

  1. Veterinary growth hacks for scalable success
  2. How to better advocate for both your clients and team
  3. Discover how to narrow down in to what exactly is lowering your chance of successful outcomes

What can we do to attract and retain talented Gen Zers?

09:50-10:35
Presented by:
Dr Naeema Pasha
Director of Research, MKAI

Synopsis

What do Gen Zers want from their careers in the veterinary profession? And how can veterinary leaders and managers adapt their practices and policies to attract and retain this new generation of talent? Join behavioural scientist, Naeema, as she shares insights and suggestions based on the latest research and evidence. For one thing, Gen Zers are not just looking for a job, they are looking for a purpose. Veterinary practices now need to be even more explicit in how they market the criteria Gen Zers want, which is all about purpose, flexibility and diversity.

Learning outcomes

  1. Understand key aspects of generational differences that affect us all because of environmental and social factors.
  2. Understanding the characteristics of Gen Z: including a focus on the unique characteristics of Gen Z, such as their digital savviness and their desire for authenticity.
  3. Developing strategies to engage Gen Z based on the key characteristics of their generation.
10:40

Coffee in the Exhibition

Digital Marketing for Vets: What can we learn from other industries

11:10-11:45
Presented by:
Huw Aveston
Digital Practice

Brought to you by

Synopsis

Building on his popular workshop at SPVS Congress 2023, Huw will offer his unique outlook on the veterinary digital marketing industry, and what the future might hold based on other industries who are further ahead in their journey. His career in Digital Marketing working with over 500 clients in 20 different industries including 2 years spent in Silicon Valley working with tech giants, and now 4 years immersed in the veterinary industry, provides him with an unparalleled perspective on the trends, technologies and strategies that can successfully be implemented in your own practice.

Learning outcomes

  1. Learn about successful strategies and innovative approaches implemented in other industries and apply them to the veterinary digital marketing and technology landscape.
  2. Gain insights into the current trends, best practices, and emerging technologies specifically relevant to the veterinary industry.
  3. Understand potential upcoming trends, disruptive technologies, and strategic considerations that can shape decision-making and planning for the future.

Improving Productivity:
How to identify your practice inefficiencies

11:50-12:25
Presented by:
Brian Faulkner, Independent Veterinary Consultant &
Richard Artingstall, Director of Teleconsulting, Vet-CT

Synopsis

Join Brian and Rich as they explore the cause and impact of inefficiencies within the two main veterinary practice situations: consultations and in-patient procedures.

Inefficiencies that lead to clinicians running behind during consultation sessions are a common cause of stress and frustration for pet-owners, receptionists and veterinary surgeons. Brian will focus on identifying the common causes of these inefficiencies using the ‘CSI’ model analysis – Culture, Systems, and/or Individual habits within practice.

When it comes to ‘ops days’ in practice, we’ve all had good days and bad days. It is a vital area of our working day where teams are under high pressure to ‘get things done’. Drawing from his personal experience and in-practice examples, Richard will help you identify inefficiencies and understand common pinch points.

Sign-up for the follow-up workshop to help develop strategies to resolve these inefficiencies to enable a successful, thriving practice life.

Learning outcomes

  1. Understand the ‘CSI’ model of analysis to identify inefficiencies which originate as a result of your practice’s culture, your practice’s systems and individual habits
  2. Identify and analyse inefficiencies for both consultations and ops days considering both the satisfaction of the veterinary team and the impact on the business’s health

Lunchtime

12:30-14:30
We will be offering 2 one-hour long options: ‘Relationomics’ with Andy Edwards; and lunch in the exhibition.
Delegates will be asked to choose whether they would like lunch first and then Andy’s session, or vice versa.

Lunch in the Exhibition….or…

Plenary in Kings: ‘Relationomics’: When relationships are built, improved or even repaired, EVERYTHING improves

The real currency of business is not money – it’s relationships. Join Andy Edwards for this inspiring and motivational ‘Play Nicely Together’ session on using simple psychology to understand yourself and others, and the wonderful differences between us all. By identifying, understanding and appreciating the value in different personalities, you can adapt and connect to help you and your team become more happy, effective and efficient.

Learning outcomes

  1. Why we behave the way we do
  2. How people judge us – and what to do about it
  3. The common denominators of difference
  4. How to adapt and connect for better outcomes
14:30-15:45
We ask that you stay in this stream for the duration of the 14:35-15:45 session.
There will be the opportunity for questions to all speakers at the end.

Myth Busting: RCVS Disciplinaries

14:35-14:55
Presented by:
Eleanor Ferguson
RCVS

Synopsis

If concerns are raised with the RCVS about you, it is naturally a very worrying time. This session from Registrar, Eleanor, provides an overview on the RCVS disciplinary process. She will cover what one should expect from the system and hopefully demystify and clarify any misconceptions you may have about the process.

Learning outcomes

  1. Why the process is in place and what it does
  2. How long things take and why
  3. Bust any myths associated with the process

Keeping Practice Lean

14:55-15:15
Presented by:
Pam Mosedale
RCVS Knowledge

Synopsis

Is the way practices work currently sustainable? Reducing waste of resources is vitally important, but so is reducing waste of time, energy, team talent or ideas. The ‘Lean’ philosophy and Quality Improvement tools can be used to reduce the various types of waste in veterinary practice. Lean is about a constant dialogue with the whole practice team. In this session, Pam will use practical examples to illustrate Lean principles: keeping stock to a minimum, reducing waiting or idle time, movement around the practice and duplication,
improving workflow, streamlining procedures and paperwork, reducing errors and realising human potential. Applying these principles can then encourage team members to speak up with additional ideas for becoming a Lean practice.

Learning outcomes

  1. Understand the Lean philosophy
  2. See how Lean can be applied to veterinary practice
  3. Learn practical ways to apply lean in practice

An Introduction to AI and how this can be applied to veterinary medicine

15:15-15:35
Presented by:
PJ Noble, SAVSNET, University of Liverpool

Synopsis

PJ Noble, SAVSNET, University of Liverpool

AI is everywhere, but what does it really mean and how can it be utilised in the context of veterinary medicine? In advance of the Big 6 panel session on AI, join PJ for this whistle-stop introduction to AI. This session will demonstrate some key areas in which it can currently be applied, as well as the opportunities for the future, with reference to developments within human medicine.

Learning outcomes

  1. What is AI ?
  2. How can it currently impact veterinary medicine?
  3. What is the potential for the future?
15:35-15:45

Q&A Session

15:45

Coffee in the Exhibition (Exhibition closes after break)

16:15-17:30

Closing Plenary: Big 6 Live: AI

19:00

Drinks Reception and President’s Party

08:00

Coffee in the Exhibition

Human Factors and the Veterinary Industry: A novel approach to the challenges of our profession

09:00-09:45
Presented by:
Thomas Cardy & Matt West
Trainetics

Synopsis

The most important issues shaping the veterinary industry today include associate wellbeing, career progression, staff development, and creating a culture that is supportive and just. Human Factors is the science that uses many disciplines (such as anatomy, physiology, physics, biomechanics) to understand the interactions between humans and other elements of a system to optimise human wellbeing and overall system performance. In this interactive session, British Airways Captain Mark Parbhoo and EBVS Specialist in Veterinary Neurology Tom Cardy will use examples of Human Factors techniques and training, adapted from the aviation industry, to demonstrate their positive impact on the current veterinary profession. This session will allow new vets and leaders alike to understand the potential of Human Factors in improving their self-awareness, critical thinking, decision making and wellbeing, allowing them to achieve their full potential in a supportive and engaging work environment.

Learning outcomes

  1. Provide techniques to improve situational awareness, decision making and workload management
  2. Understand that workplace issues are often best addressed by modifying the design of the system rather than forcing staff to modify their behaviour
  3. Provide guidance on optimising personal wellbeing and provide a platform for self-reflection and development

Thriving in Practice with a Neurodivergent Team

09:50-10:35
Presented by:
Kirstie Pickles
University of Nottingham

Synopsis

A recent survey of autistic veterinary surgeons (Smits, 2022) revealed their mental wellbeing profile was considerably poorer than that observed in the national veterinary surgeon population, with 57% of respondents reporting probable depression and a further 17% possible depression. Similarly, job stressor exposure was higher among autistic veterinary surgeons than in previous surveys of the profession. It is likely that veterinary surgeons with other neurodivergent conditions experience similar workplace stressors and wellbeing. This session will provide a discussion of strengths and challenges of common neurodivergent conditions and explore the opportunities that neurodivergent members of staff bring to a veterinary team. It will also provide practical solutions to allow neurodivergent staff to thrive in practice using small group, case-based scenarios to explore a framework for providing reasonable adjustments.

Learning outcomes

  1. Recognise the consequences of unmet needs of neurodivergent staff
  2. Understand how to harness neurodivergent strengths and minimise challenges
  3. Understand how to discuss and provide/receive reasonable adjustments
10:40

Coffee in the Exhibition

Smarter Working Through Collaboration and Delegation

11:10-11:45
Presented by:
Robyn Lowe & Paul Horwood
Veterinary Voices UK

Synopsis

In this session, Veterinary Voices RVN Robyn alongside Paul Horwood ‘The Leadership Vet’ will explore how veterinary teams can collaborate effectively to result in improved work flow, offloading pressure, better efficiency, greater career satisfaction, increased customer/client experience, satisfaction and engagement, increased treatment plan compliance and upskilling RVNs to be revenue generators and integral to management of cases. The session will include RVN clinics in disease management, trust, communication, training and micromanagement. Robyn and Paul will highlight how this will benefit all aspects of the practice – the client, the patient, the team and the business.

Learning outcomes

  1. How do we effectively delegate?
  2. How can RVNs be utilised to improve chronic disease management?
  3. What is the fundamental basics of management, collaboration and delegation to make this successful in your clinic

Systems Thinking: Joy in Work and How to Achieve It

11:50-12:25
Presented by:
Mark Moreton
CVS

Synopsis

Sharing the experiences of delivering a structured framework for improving team and system performance across over 60 veterinary practices, Mark will discuss the findings and learnings, and give you strategies to empower your team to improve the system within which they work. With the simple steps he will outline in this lecture your practice can become a joyful place to work.

Learning outcomes

  1. Understand how systems thinking can impact work in a veterinary team
  2. Understand the concept of work as imagined vs work as done
  3. Be able to run a session based around the joy in work framework

Lunchtime

12:30-14:30
We will be offering 2 one-hour long options: ‘Relationomics’ with Andy Edwards; and lunch in the exhibition.
Delegates will be asked to choose whether they would like lunch first and then Andy’s session, or vice versa.

Lunch in the Exhibition….or…

Plenary in Kings: ‘Relationomics’: When relationships are built, improved or even repaired, EVERYTHING improves

The real currency of business is not money – it’s relationships. Join Andy Edwards for this inspiring and motivational ‘Play Nicely Together’ session on using simple psychology to understand yourself and others, and the wonderful differences between us all. By identifying, understanding and appreciating the value in different personalities, you can adapt and connect to help you and your team become more happy, effective and efficient.

Learning outcomes

  1. Why we behave the way we do
  2. How people judge us – and what to do about it
  3. The common denominators of difference
  4. How to adapt and connect for better outcomes
14:30-15:45
We ask that you stay in this stream for the duration of the 14:35-15:45 session.
There will be the opportunity for questions to all speakers at the end.

If Money isn’t a Motivator, How Should I Measure My Team?

14:35-14:55
Presented by:
Joe Hill

Synopsis

Financial measures are commonly used in practice but create understandable tension when animal and client welfare are fundamental drivers of veterinary teams. What companion animal measures should we use, and which should be left by the roadside? In this talk Joe will discuss key measures, what they mean, how they can be manipulated and the positive impact they can have when effectively implemented.

Learning outcomes

  1. Understanding measures that create better patient outcomes
  2. How to analyse key measures in a business
  3. Understanding why performance is driven by a team, not individuals

Smarter Quality Improvement: Putting People at the Heart of Improvement in Practice

14:55-15:15
Presented by:
Elly Russell
Vets4Pets

Synopsis

Does the thought of quality improvement fill you with dread? Does it feel like yet another thing that hard pressed, understaffed veterinary teams need to juggle alongside their increasingly demanding clients? Maybe it feels like a tick box exercise which is never really going to change anything. Recent research in the veterinary industry shows that both understanding and improving how we deliver care is hard for veterinary teams. There are barriers to speaking up, teams frequently feel frustrated that changes won’t happen or won’t be focused on the things that matter to them most. Increasing attention is being paid across a range of industries to the difference between work as imaging (what me might think happens or what leaders think happens) and work as done (what actually gets done in real world). Frameworks for learning from work as done, including what goes well as well as what goes wrong can be used to ensure quality improvement work targets what really matters to teams. Creating conditions for psychological safety, exploring different viewpoints on how work is actually happening and identifying what is getting in people’s way most are all central to putting people at the heart of quality improvement efforts. When leaders learn the approaches and skills do this, teams feel safe to speak up, to ask for change and drive the improvements and changes they want to see.

Learning outcomes

  1. Understand common barriers to improvement, change and speaking up in practice
  2. Appreciate the difference between work as imagined and work as done and how improvements focused on the former will fail
  3. Learn how people -focused improvements can build team members’ sense of efficacy and agency, building more engaged, positive teams

Is Your Management Structure Fit for Purpose?

15:15-15:35
Presented by:
Paul Manktelow
Blue Cross

Synopsis

An interactive and engaging session to understand the importance, and requirements, of strategic forward planning when embarking on SMARTER projects in order to avoid any legal pitfalls. With the introduction and implementation of any ‘project’, such as creating effective multidisciplinary teams and resolving conflicts through to employee engagement, the legal structure of the management team and optimising Practice profitability, there will always be activities and outcomes which are intertwined and will impact upon each other. This session will guide delegates through the importance of strategic planning, identifying short, medium and longer term goals from business start up, to expansion and ultimate exit which contribute to a SMARTER workplace, understanding the legal attributes arising from the plan and gaining interpersonal skills to effectively implement the project aims and achieve a win: win outcome.

Learning outcomes

  1. Able to identify the different strands that need to be considered when developing a strategic practice management structure and HR plan and the legal risks and implications to the Practice
  2. Ability to review your own Practice’s policies and practices in line with the law and HR best practice
  3. Learn practical skills and techniques to effectively plan and implement a range of complex processes and changes to business structures
15:35-15:45

Q&A Session

15:45

Coffee in the Exhibition (Exhibition closes after break)

16:15-17:30

Closing Plenary: Big 6 Live: AI

19:00

Drinks Reception and President’s Party

08:00

Coffee in the Exhibition

Wellbeing Means Business

09:00-10:35
Presented by:
Tracey Morley Jewkes, with
Mark Johnston, Vets in Mind Alliance

Synopsis

The wellbeing of every member of the veterinary care team matters if we want to thrive and flourish in practice – that means you too! But what does that actually mean? What do we need to do on a practical level in? How do we prioritise and structure a wellbeing programme with traction in a way that resonates? Wellbeing is great for retention, for client experience and for business too. This Wellbeing Means Business session will share with you the 6 priority areas for wellbeing in veterinary practice, including real life practical examples researched from four years of shared learning in shortlisted entries for the Veterinary Wellbeing Awards by SPVS and Mind Matters. So, if you want to save time in finding out the what to do and how, benefit from collaborative examples of what really works and help create a magnetic place to work, this session from double Veterinary Wellbeing Award winner Tracey is for you. Joining Tracey will be Mark Johnston, from Vets in Mind Alliance, to talk through the mental health support resources they offer and how to use them to support your team.

Learning outcomes

  1. Become aware of the 6 pillars of veterinary wellbeing
  2. Become aware of practical examples of wellbeing in practice
  3. Know how to get started or improve on your practice’s wellbeing journey
10:40

Coffee in the Exhibition

Equity in Action:
Understanding Discrimination and ‘Difficult’ Employees in the
Veterinary Workplace

11:10-12:25
Presented by:
Affinity Futures Team

Synopsis

A successful team is a diverse team but a diverse team is only successful if everyone is supported and able to be themselves within the workplace. In this engaging and interactive workshop, participants will explore the vital topic of addressing discrimination and fostering inclusivity in the veterinary workplace. We’ll also examine the concept of labelling employees as ‘difficult’ when their actions or behaviours become problematic in the workplace. Most people are trying their best but often they are facing unseen or unknown challenges meaning they fall short of what we need. Chronic illness, neurodivergence, mental health difficulties, stress, burnout and personal challenges can all lead to individuals being labelled ‘difficult’. If we are to create a sustainable workforce we need to start to examine and understand what might lead people to act and behave the way they do.

Through the innovative use of ‘Cards Against Inclusivity’ scenario-based discussions, attendees will delve into real-life experiences of discrimination and challenging behaviours, examining their impact on individuals and the work environment. Guided by experienced facilitators, participants will gain a deeper understanding of various forms of discrimination, develop strategies for addressing incidents effectively, and be equipped with the skills to understand and address ‘difficult’ behaviours, leading to improved communication, increased team cohesion, and a more supportive and effective work environment.

Learning outcomes

  1. Develop a deeper understanding of the various forms of discrimination that can occur in veterinary workplaces, enhance awareness of biases and assumptions that can contribute to discrimination and exclusionary behaviour, and develop a deeper understanding of the underlying factors that contribute to difficult behaviours in the veterinary workplace,
  2. Explore strategies and approaches for effectively responding to and addressing discrimination incidents in the veterinary workplace and for empathetic communication and active listening to better understand the motivations and perspectives of difficult employees.
  3. Identify resources and support networks available for addressing discrimination and promoting a diverse and inclusive workplace and develop action plans for creating a more inclusive veterinary workplace, including concrete steps to address discrimination and promote a positive and harmonious workplace culture.

Lunchtime

12:30-14:30
We will be offering 2 one-hour long options: ‘Relationomics’ with Andy Edwards; and lunch in the exhibition.
Delegates will be asked to choose whether they would like lunch first and then Andy’s session, or vice versa.

Lunch in the Exhibition….or…

Plenary in Kings: ‘Relationomics’: When relationships are built, improved or even repaired, EVERYTHING improves

The real currency of business is not money – it’s relationships. Join Andy Edwards for this inspiring and motivational ‘Play Nicely Together’ session on using simple psychology to understand yourself and others, and the wonderful differences between us all. By identifying, understanding and appreciating the value in different personalities, you can adapt and connect to help you and your team become more happy, effective and efficient.

Learning outcomes

  1. Why we behave the way we do
  2. How people judge us – and what to do about it
  3. The common denominators of difference
  4. How to adapt and connect for better outcomes

Improving Productivity:
Resolving your practice inefficiencies

14:30-15:45
Presented by:
Brian Faulkner, Independent Veterinary Consultant &
Richard Artingstall, Director of Teleconsulting, Vet-CT
& team members

Synopsis

Following on from their morning session, Brian and Richard will further consider the causes of common cultural, systemic and individual inefficiencies for both out-patient consulting context and in-patient ‘ops’ with contributions from receptionist, Anna and nurse, Hannah.

Through applying a systemic view of practice culture, systems and individuals, this interactive workshop will enable attendees will develop effective solutions to optimise their working life and create smoother, more productive days, benefiting both team satisfaction and business health.

Attendees will be provided with a template sheet to take home to help categorise and identify inefficiencies, their origins and potential solutions in their own practices.

Learning outcomes

  1. Apply a systemic view of practice culture, systems, and individuals to understand the root causes of inefficiencies
  2. Develop strategies to enable successful days in practice, fostering a sense of pride and reducing stress while optimising practice resources
15:45

Coffee in the Exhibition (Exhibition closes after break)

16:15-17:30

Closing Plenary: Big 6 Live: AI

19:00

Drinks Reception and President’s Party

Vet Times Big 6 Live: AI in the Veterinary World

16:15-17:30
Panel Session with:
Liz Barton, Vet-CT
Thom Jenkins, PetsApp
PJ Noble, SAVSNET, University of Liverpool
Sue Paterson, RCVS
Jack Peploe, Veterinary IT Services
Oli Viner, Eve Veterinary

Brought to you by:

Vet Times Big 6 Live: AI in the Veterinary World

After the success of our inaugural Vet Times BIG 6 LIVE, join James Westgate and a specially selected panel of 6 experts as they discuss how AI will be impacting the veterinary world. The session will consider how we can implement AI in practice, whether we can really regulate it, and discuss the biggest opportunities and challenges that AI could present. We’ll then open up to the floor to answer your questions on this ubiquitous and evolving topic.

Learning outcomes

  1. What can we do and what should we do?
  2. How do we engage our colleagues and our clients with AI?
  3. What are the opportunities and challenges arising from the use of AI?

Sponsored by

Building a Great Clinic Culture the Nimble Startup Way

09:30-10:10
Presented by:
Shawn Wilkie
Talkatoo

Synopsis

Building a great clinic culture is the best way forward for any business and the best way to help employees thrive. Companies with a strong adaptive culture based on shared values are better able to build trust among team members. But there’s tools and systems that have been used by tens of thousands of companies that make running a company easier. During this talk you will learn about some of these tried and tested systems. Led by serial entrepreneur Shawn Wilkie who’s founded six start-ups over the past 20+ years, you’ll learn how to take some of the guesswork out of leading and running a business.

Learning outcomes

  1. How to craft a successful practice culture with tools, resources, and strategies from the start-up world as well as other industries
  2. How to assess, identify, and repair issues within your practice culture

Finding a New Site: Top tips for selecting your premises

10:10-10:55
Presented by:
Rachel Simmons Edhen Vets &
Michael Lazaris, Vets on the Common 

Synopsis

You have decided you are going to open a practice, great! But where are you going to do it? Finding the right site could make or break the success of the business; what should you look for? You cant always find the perfect location and the perfect building so what is important and what should you prioritise? A practical approach from two practice owners that have opened in the last 3 years and can share their successes and help others avoid their pitfalls.

Learning outcomes

  1.  To determine the salient points surrounding choosing a location; what can we deduce from demographic, main roads, local drive time and your local competitors
  2. To be able to prioritise which features of a building are most important; size, commercial class, amount of work needed, existing features
  3. To learn from two case studies; one in central London and the other in rural Cornwall
11:00

Coffee break

Are we measuring the right things to achieve a happy and sustainable but profitable practice?

11:30-12:10
Presented by:
Pete Orpin, Anval & SPVS

Synopsis

The major challenges we all face in practice is how best to square the circle of rising costs whilst continuing to deliver value, having sufficient resources to achieve team retention and finally to generate the profits required to continue to invest. You can only manage what you can measure? Are we measuring the right things? Join SPVS Chair of Board and Anval consultant, Pete, as he helps you consider:

  • What do you want to achieve?
  • How you identify what is the right strategic direction for your practice?
  • How can you develop a suite of KPIs that track what really matters (both financial and non-financial)
  • What are the key areas to get right to achieve your financial targets?
  • What can we learn from the SPVS profitability, fees and salary surveys?
  • What successful practices do and don’t do which make them successful

Learning outcomes

  1. What are the most important elements impacting on practice profits.
  2. What are the best metrics to use to track performance.
  3. What we can learn from those that are succeeding.

It’s Not All About Money – It’s the People that Make a Successful Business

12:15-13:15
Presented by:
Sarah Armstrong, Cirrus Business Solutions &
Steven Goodear, Black Sheep Vets

Synopsis

Measuring the movement of money in any business is crucial, but it is not the only determinant of success in a well-managed and performing business.  Harnessing the power of your staff team ‘from the get go’ builds loyalty and productivity, and ultimately great client care and patient outcomes.  But how do you go about this?  And how do you know if you are succeeding?

Leveraging experiences from within and external to the vet industry, this talk explores both theoretical and practical aspects of building and tracking employee engagement as a key contributor to overall business success

Learning outcomes

  1. Appreciation of the significance of investing in ‘people’ within a practice setting and reasons to start early in the business’s development
  2. Understanding of some of the ‘levers’ to pull to build staff engagement and loyalty – both theoretical and in practice (including ‘5 things to do next month’)
  3. Identification of some of the ways in which the impact of investing in people can be measured and tracked
13:15

Lunch

Creating Clarity in your Business: Using the Business Canvas Model to build your business

14:00-14:40
Presented by:
Adrian Nelson-Pratt
Vets Stay Go Diversify

Synopsis

A business plan is a fundamental requirement – yet it can quickly become obsolete if the business needs to evolve or respond to customer demand. A Business Canvas Model is a strategic management template used to create new business models or document existing ones. It’s an engaging and visual representation describing the building blocks when you want to start a business, including customers, route to market, value proposition and finance. In addition, it can be used to work on smaller scale elements of a business, for example the business case for the introduction of a new product or service. Classically in vet clinics, that could be the introduction of nurse clinics, but it’s a simple to apply and versatile tool for many business planning tasks.

Learning outcomes

  1. Be able to describe the Business Canvas Model and its 9 elements
  2. Identify opportunities to use the tool within your clinic to create a new revenue stream
  3. Be able to run a simple business canvas model workshop with your team on a new service introduction

Garden Vets 3 months in: A new veterinary business model

14:45-15:25
Presented by:
Alan Robinson
Vet Dynamics

Synopsis

Garden Vets is a radical experiment to rebuild and re-generate the veterinary profession. Working with Harper-Keele Vet School, with its progressive and pragmatic student selection process and revised ‘real-world’ curriculum, Garden Vets, a 24/7 first-opinion, emergency and critical care teaching hospital, has a ‘once in a generation’ opportunity to redesign the veterinary business model. From the top-down there is ‘systemic’ level of investment, ownership, governance, finance, technology, sustainability and client-care. Then from the bottom-up, a ‘people’ level of selection, education, EMS, recruitment, retention, progression, well-being and performance that are built-in to the fabric of the practice, not just bolted on. Of particular interest is the people-centric employment model, the ‘quad’ clinical care model and the full service subscription model. What could go wrong…?!

Learning outcomes

  1. An update on the progress of the Harper-Keele Vet School and Garden Vets cooperative model
  2. New ways of financing veterinary business and the use of subscription models
  3. Using a people-centric approach to recruitment, retention, learning and development

Making your Business Future Secure

15:30-16:10
Presented by:
Rash Cassem & George Western
Lloyd & Whyte

Synopsis

This session is to provide an interactive and thought-provoking session on planning your journey from setting up and developing your practice, through to retirement. There are of course those insurances you cannot avoid because there is a legal requirement to have them, but also those options which you may want to consider, along with the benefit of financial planning from the start of your journey, to help keep you on track and live the life you want. Rash & George will work through the hypothetical development and growth of a business, along with the changing needs your business could face as you grow. Along the journey they will provide information on how different insurance provisions work and the benefits they can provide in a real-life situation, along with the benefit of planning for your future.

Learning outcomes

  1. Understand the benefits of insurance for your business
  2. Understand the benefits of financial planning in a business context
  3. Understand the benefits of planning for your future
16:15

Congress Closes